QueenVegas Casino

Overall Experience | ★★★★

There are a lot of great things to be said about QueenVegas, but one thing kills it for me and that’s the customer support. You may not have the same terrible encounters with them as I have had and it may very well be worth playing on the site anyway, but this is just a big letdown. I’ll get to it later.

Apart from that, there isn’t much to complain about. The gambling experience is solid – it’s very pleasing and rewarding. Let me elaborate on it.

Slots | ★★★★★

With over 2000 slot machines provided by more than 30 different companies this is really good. You’re able to find a heap of high caliber and top modern slot machines that are a ton of fun to play and as potentially rewarding. You’ll find quality slots from the vast majority of industry leading game providers such as Blueprint, NetEnt, Play’n GO, Quickspin and Yggdrasil. New ones are also regularly released.

While the selection is great and probably more than satisfying to most players (including myself), I do miss games from a few popular providers such as Thunderkick and Betsoft. On a more positive note, though, must drop jackpot slotsMust drop jackpots include several types of jackpots that are guaranteed to fall at a certain point. This could be by the end of each hour; by the end of each day and before the jackpot reaches a certain amount.
More about daily jackpots here are available along with traditionalTraditional jackpots are jackpots that are randomly triggered, which can happen at any time. They are usually very difficult to get, but they can often pay enormous amounts (more than ₹100 million). jackpot games. This is great for anyone looking to win big.

Live Casino | ★★★★★

The live casino experience is flawless – it doesn’t get any better than this. Most Indian gambling sites have one or two platforms for live casino – QueenVegas has six. They offer a comprehensive game selection, including Indian favorites such as Teen Patti and Andar Bahar.

You’ll also find all classic table games such as roulette, blackjack, baccarat, sic bo, carribean stud and casino hold’em. In addition to this, there are plenty of innovative lucky wheels and highly amusing game shows to choose from.

Betting | ★

QueenVegas is a pure casino and casino only. This is not the place for wagering money on cricket or betting on any other sports as it is simply not offered.

Navigation | ★★★★

For the most part this is pretty good. Games are well-categorized as slots, live casino scratchcards and virtual sports (as you would expect) and you can also sort them by new ones and by game provider. Reaching the support, promotional page and account settings is also super easy.

My only concern has been with the loyalty program. It was a struggle for me to find information about this as it’s hidden under “bonus policy” in the footer. It’s a bit weird since you would think that info about attractive rewards should be easily available for players to get their hands on.

Customer Support | ★★

This is absolutely terrible. My encounters with the support agents at QueenVegas Casino have been worse than you could imagine in your wildest nightmares. Not all agents are as bad, but from what I have experienced many are patronizing, clueless about the website and just plain dumb.

I’ve asked about things such as withdrawal options for Indian players and how the loyalty program works and they clearly had no idea. With the loyalty program I even had to speak with three different agents to get things straight. Can you imagine?

On top of this the chat hasn’t always been working for me. I’m not talking about the support hours being limited to 11.30am – 3.30am IST, but about the chat not working even though it’s supposed to be online. After having done some research I see this is happening to other players as well.

All in all this is just bad. Don’t expect anything out of the support and you might be pleasantly surprised. That’s my best advice.

Bonuses | ★★★★

To me as a bonus lover this is one of the best things about QueenVegas. But let me get one thing straight – their wagering requirementsA wagering requirement is a multiplier (based on received bonus OR bonus + deposit) telling you how much money you have to spend on gambling before any received bonus amount can be cashed out. You can learn more about this in our thorough guide about wagering requirements. tend to be quite high (60x received bonus). With daily bonus offers and pretty cool slot tournaments that are often intertwined with each other the bonus value is, however, still great. There’s also a lot of fun to be had.

The big highlight is the slot tournaments that come with prize pools of ₹8,000 – ₹160,000 and occasionally electronic gadgets (like smartphones) and expensive cars (like an Audi A1). There are also free tournaments that can award you with free spins as a prize (no risk involved in these).

The tournaments (several of them run every day) work differently from other Indian gambling sites. They aren’t free to enter but have a small buy-in of ₹80 – ₹160. This will give you a certain number of free spins on a slot. You won’t get to keep the winnings from these spins, but the winnings will simply be your score and the goal is to score higher than other players.

What I really like about these tournaments is that they run for several hours (and sometimes days when the prizes are huge) and you’re able to buy in multiple times. In other words, you can always better your score and by keeping track of a leaderboard you’ll know what to aim for.

Among the daily promotions you will find various types of offers such as extra bonus money and free spins on a deposit. Sometimes you’ll also get a prize for ending up in a paid position in three tournaments and for winning three tournaments in a row (this can get you ₹20,000 extra). Many promotions are quite fun which I like a lot.

Loyalty Rewards | ★★★★

At QueenVegas loyalty is rewarded through a loyalty ladder that has six different levels to it. To benefit from the program you have to wager at least ₹2 million on slots every month (more if you play other games). As a casual player you aren’t that likely to reach this sum unless you stake high amounts, but those who frequently gamble should have no problem with it.

You climb the loyalty ladder by gathering points from playing games. Depending on your loyalty level you’re able to get a monthly cash boost; exclusive deposit bonuses; faster payouts and a few other things. It’s pretty good value for those who play a lot. You’ll find more details about the loyalty program below.