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CasinoLuck Review

CasinoLuck Review

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Owned by Aspire Global International LTD, CasinoLuck is an Indian friendly gambling site that falls short compared to other online casinos.

Pros
  • Indian rupees are supported
  • About 1500 casino games
  • Loyalty program with points to bonus cash exchange and weekly free spins
  • Live casino by Evolution Gaming
Cons
  • No daily or hourly jackpot slots
  • Limited support hours (11.30 am – 03.30 am IST)
  • Customer service experience is poor
  • Bonuses can’t be wagered on Video Pokers, Table Games and Live Casino Games
  • Bonus wagering is twice as high as stated on 80% of slots
  • Only allowed to win a maximum of €500 from bonuses
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Here at GamblingBaba, we don’t beat around the bush so I’m going to tell you right now one very important thing about this casino that the vast majority of players would never find out. Their welcome bonus is said to have a 35x wagering requirement. I would say this is not true.

When digging deep into the terms and conditions of the site (and I mean deep!) it turns out that only a very small portion of games have this wagering. The vast majority has twice as high of a requirement and a lot of popular games such as live dealer games and table games can’t be wagered at all.

Additionally, max winnings when playing with a bonus are capped at €500, which is a terrible condition that casinos normally don't have. This means that if you are lucky and win really, really big when playing with your bonus funds, you would still only receive €500.

If this wasn’t an MGA-licensed casinoMGA stands for Malta Gaming Authority. It's one of the most respected companies that issue licenses to gambling sites. This is because they are very strict and care greatly about player protection., which is proof of their legitimacy, I would call them a scam. I’m still going to call this way of marketing a bonus dishonest. Unfortunately, this is not the only thing that is wrong with this casino.

Overall Experience | ★★★

I have to be honest and say that I haven’t played at CasinoLuck myself. I was asked to write an Indian-focused review and as a casino enthusiast, I’m always up for that. My research about the brand has been very thorough though. So what can I say? Well, I’m definitely not impressed.

The customer support is, in my experience, pretty poor and the game selection is not as vast as you would find at many other casinos. You can, however, find a top-notch live casino from Evolution Gaming. What's more, is a lack of bonus offers which are almost nonexistent.

Safety and Reliability | ★★★

I don’t often bring safety and reliability up in my reviews, because it’s rarely an issue. Since CasinoLuck is licensed by the Malta Gaming Authority you don’t have to worry about not receiving your winnings or anything like that. It may not be one of the fastest payout casinos in India, but the site is safe and it does pay.

However, I don’t have the decency to rate this casino any higher than 3 stars on reliability because of the way I mentioned that their bonus wagering works and how they market it. It’s not only the bonuses either, but the loyalty program that they have suffers from the same issue. You can read more about this further down in the review.

Slots | ★★★

With over 1,500 slot machines offered from about 30 different providers, the slot selection is not bad. You can find a lot of quality games from the likes of NetEnt, Blueprint Gaming, Big Time Gaming, and many other of the best slot developers in the gambling industry.

However, if I were to compare CasinoLuck with my list of top casino sites in India, the quantity of games is way below average. There are no daily or hourly jackpot slotsDaily jackpots is a collective name for jackpots that are guaranteed to fall within a certain time frame. This includes jackpots that are guaranteed to fall every hour, as well as jackpots that are guaranteed to fall by the end of each day. If you want to learn more, check out our guide to daily jackpot games. either and only a few games with traditional jackpots – a shame for anyone dreaming of that life-changing win.

Live Casino | ★★★★

The live dealer experience at CasinoLuck is offered by Evolution GamingEvolution Gaming is the online gaming industry's leading developer of live casino games. They offer a wide variety of highly entertaining and innovative games that can be played in a live environment. which automatically earns them four stars. This provider is the overall best in the gambling industry. They offer roulette, blackjack, baccarat, several types of poker, dice games, lucky wheels, and Indian favorites such as Teen Patti and Andar Bahar.

Not only that, but they also have innovative variations of many of their games, in addition to the traditional versions.

Betting |

There’s currently no platform for sports betting at CasinoLuck. If you’re looking to combine betting on sports with casino, you may want to check out India’s best cricket betting sites.

Other Products |

This is where CasinoLuck used to shine as they used to have more than 25 scratchcards that were very innovative and entertaining, as well as over 50 arcade games. As far as I know, these are, however, no longer available for reasons I don’t know.

Left among other products than slots and live casino games are only a few virtual sports, which isn’t much to get excited over.

Navigation | ★★★

It’s pretty hard to screw up the navigation so I must say that this is alright at CasinoLuck. You have menus that make it easy to reach the support, find the games, take part in promotions, etc. The site is also fully mobile responsive so even though no mobile app is offered, it’s easy to navigate on mobile devices.

I’m only giving them three stars though, because of the details. For instance, informational text is not always paragraphed as it should be. Sometimes you get huge blocks of text. Some information also seems to be missing from the site. They do for instance say that most games earn you 1 loyalty point for every ₹3,000 wagered, but they don’t say which games do and which don’t.

Another mistake is that Money Wheels such as Monopoly Live and DreamCatcher aren’t mentioned in their bonus wagering terms, which is very misleading. According to the support you can’t use bonuses on these games, but the terms and conditions don’t say so.

All in all, it’s just more difficult to get yourself informed at CasinoLuck than it should be and is at top gambling sites.

Customer Support | ★★

This is where I will rage. I haven’t had a ton of experience with the support, but the limited time I’ve dealt with the agents makes me feel like I don’t want to talk with them ever again.

If it was difficult to find information on the site itself, this is well paired with the difficulty of getting the information from the support. They seem clueless at best.

Not only that but when I questioned the marketing methods of their bonuses' wagering requirements and asked how the casino could get away with an MGA license, they just closed the chat on me. They also said nothing about updating their flawed terms and conditions (money wheels).

The support, available on live chat, also has limited operating hours (11.30 am – 03.30 am IST). I’m not sure how I justify giving them 2 stars, but I guess it’s because I hope there are agents who will treat players much better than I have been treated.

Bonuses | ★★

Even though I haven't played at CasinoLuck myself, I have checked their promotional page on several occasions and every time has been as disappointing. Apart from some form of competition that tends to be running at all times, there is nothing there.

Out of all online casinos I have reviewed, I must say that CasinoLuck is one of the worst in rewarding its players.

On top of this, wagering requirements are high for the most part. Not to mention that the most you can win playing with bonus money is €500.

So, even if they would happen to have a bonus available, the value of it would be really poor.

Loyalty Rewards | ★★★

I’m always intrigued when casino sites choose to offer a real rewards program with different tiers and I can happily say that CasinoLuck does. As you wager money on games you gain points and with these points, you climb a loyalty ladder with 6 different tiers to it.

The highlight of the loyalty program is exchanging your gained points for bonus cash and getting free spins every Sunday. However, should you be a big spender and play a lot, you can also expect to receive cashbacks and tailor-made offers.

As much as I like the style of the program, it is not that valuable compared to other sites, which is why I can only give CasinoLuck three stars. You’ll find more information about this below where I have provided full details about the loyalty program.

Full Details of CasinoLuck’s Loyalty Program

In the below table, you are able to see all of the tiers of CasinoLuck’s loyalty program and all of the benefits that they give you. You start as a new player, proceed to bronze tier and eventually end up in prestige (if you play enough).

You get a bonus for reaching each tier, which I have mentioned in the table. I have also listed how many points are required in each tier to get ₹70 as a bonus for exchanging them.

Tiers
New PlayersBronze TierSilver TierGold TierPlatnium TierPremium TierPrestige Tier
Points To Reach Tier-10603501,000Invitation onlyInvitation only
Bonus For Reaching Tier-25 Free Spins50 Free Spins50 Free Spins + 50% Bonus€50 Free Bonus + Bonus on all deposits + Cashback€50 Free Bonus + Bonus on all deposits + Tailormade offer€50 Free Bonus + Bonus on all deposits + Tailormade offer
Points Exchange Ratio35 points = ₹7030 points = ₹7028 points = ₹7025 points = ₹7023 points = ₹7020 points = ₹7015 points = ₹70
Sunday Free Spins-5 Free Spins10 Free Spins20 Free Spins40 Free Spins50 Free Spins50 Free Spins
Personal OffersN/AN/AN/AN/AYesYesYes
Personal VIP ManagerN/AN/AN/AN/AYesYesYes
Monthly CashbackN/AN/AN/AN/AYes, level 1Yes, level 2Yes, level 3

Scroll/swipe left or right to navigate the above table

The amount you have to wager to receive 1 point is different between games. At CasinoLuck’s website, it says that most games give you 1 point for every ₹3,000 wagered, but after speaking with the support it turns out that this is not true.

Below is a table that’s more accurate. Please note that in this most slots mean 80% of the games (unfortunately I can’t list them all as it's way too many).  

Gambling ProductSlots (most)Slots (some)Instant Win GamesScratch CardsLucky WheelsTable GamesVideo Pokers
Wagering₹6,000₹3,000₹3,000₹3,000N/AN/AN/A

Scroll/swipe left or right to navigate the above table

To understand the value of exchanging points into bonus cash, I have listed the value below as a percentual wagering cashbackA turnover or wagering cashback rewards you for all of your wagers. For instance. If you play slots for a total of ₹1000 and the turnover cashback is 0.1%, you receive ₹1 no matter if you win or lose.. Since some games require less wagering to get a point and higher tiers require fewer points to get ₹70 as a bonus, the wagering cashback will vary depending on this.

Please note that I have not mentioned all of the tiers, but only the starting one and the highest. This is enough to give you a good idea.

Gambling ProductSlots (most)Slots (some)Instant Win GamesScratch CardsLucky WheelsTable GamesVideo Pokers
New Player Tier0.035% wagering cashback0.07% wagering cashback0.07% wagering cashback0.07% wagering cashbackN/AN/AN/A
Prestige Tier0.083% wagering cashback0.165% wagering cashback0.165% wagering cashback0.165% wagering cashbackN/AN/AN/A

Scroll/swipe left or right to navigate the above table

As a comparison, the casino of Jeetwin has a loyalty program similar to this with a 0.046% wagering cashback on the lowest level and a wagering cashback of 0.32% on the highest (when it comes to slots). This gambling site also allows you to exchange your points for pure cash, while CasinoLuck is giving you bonus money that needs to be wagered before it can be cashed out.

Another thing that should be mentioned, which is quite a letdown, is that only ₹7,000 can be earned from the points exchange every month. According to CasinoLuck’s terms and conditions, this is a monthly cap that exists. Small-stakes players won’t suffer from it, but high rollers definitely will.

Welcome Bonus

As a new player with CasinoLuck, you are able to get a 100% bonus up to ₹20,000. If you make a minimum deposit of ₹1,000 you get ₹1,000 extra (₹2,000 to play with) and if you maximize the bonus by depositing ₹20,000 you get ₹20,000 extra (₹40,000 to play with).

On the casino site, it's mentioned that the wagering requirement of this bonus is 35x. You must know though that different games contribute differently to the wagering requirement, which means that for the most part, this is not true at all. Check the below table for accurate information.

Gambling ProductSlots (most)Slots (some)Instant Win GamesScratch CardsLucky WheelsTable GamesVideo Pokers
Wagering70x35x35x35xN/AN/AN/A
₹1,000 bonus (min)₹70,000 wagering₹35,000 wagering₹35,000 wagering₹35,000 wageringN/AN/AN/A
₹20,000 bonus (max)₹14 lakh wagering₹7 lakh wagering₹7 lakh wagering₹7 lakh wageringN/AN/AN/A

Scroll/swipe left or right to navigate the above table

As you can see in this table, most slots (about 80% of them) have a 70x wagering requirement. What’s worse though is that no table games or live dealer games contribute at all to the wagering. So you actually can’t get any value out of the bonus if you play these types of games. You are limited to slots, scratch cards and instant win games.

This table doesn’t only apply to the welcome bonus but is accurate for most (if not all?) bonuses that need to be wagered at CasinoLuck. The actual wagering required may of course differ from one promotion to another. However, the point is that it will always be higher than what is said and you will not be able to wager your bonus on certain games.  

Game Providers

Below is a list of all of the game providers that CasinoLuck is working with and is offering games from:

1x2gamingGamomatPragmatic Play
2 By 2 GamingiSoftBetRabcat
Ainsworth GamesJust For The WinRealistic Games
AmaticLightning Box GamesRed Rake Gaming
Aspire GlobalMicrogamingRed Tiger Gaming
BetsoftNetEntSigma Gaming
Big Time GamingOld SkoolSkillzz Gaming
Blueprint GamingOryxStakeLogic
Booming GamesQuickspinSynot
Evolution GamingPariplaySwitch Studios
Fortune FactoryPlay’n GOTom Horn
FoxiumPlaysonTriple Edge Studios
Gamevy
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3.0 Baba's Rating
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Mattias Fröbrant is a passionate iGaming journalist renowned for his comprehensive reviews of over 300 gambling sites in India. With a remarkable 17-year gambling experience and a background working for industry giants like Betsson Group, Mattias has earned recognition as a leading expert in the Indian online gambling field.

At GamblingBaba, Mattias’s commitment to providing accurate and easily digestible information shines through meticulously researched reviews, guides, and news articles. His strong belief in honesty and transparency ensures that readers receive the most reliable insights on the Indian gambling landscape.

To get in touch with Mattias, connect via Linkedin.

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