This casino has been marked as questionable and is not a recommended choice.
Play at your own risk!
- No Lottery, see: Online lottery sites
- No games from Blueprint, NetEnt, Play’n GO, Yggdrasil
- No good option to set deposit limits or self-exclude
- Customer service experience is horrendous
- Legitimacy is very questionable
22BET Casino Review – September 2021
Founded in 2018, 22BET is offering one of the most impressive gambling platforms that exist for Indian players – at least so in terms of game selection. With over 6000 games they’re like three or four casinos in one, which is quite remarkable. They also have a pretty nice loyalty program and are highly focused on the Indian market.
As you may or may not know, there is, however, a lot of controversy about the site and many claim that it isn’t safe. I’ve looked into this with the ambition of painting you an honest and accurate picture about 22BET.
Is it safe to play at 22BET?
To be perfectly straight with you it’s certainly not difficult to find bad reviews about 22BET. While positive ones do exist, many players have shared their negative experiences with the site and many urge other players to stay away from it. But is 22BET really not a trustworthy operator? It’s a bit complicated.
In UK they are running their gambling operations on a UK website address. This is legitimately licensed by the UK Gambling Commission which is one of the most, if not the most reputed licensor in the gambling industry. They are incredibly strict. Just having a gambling license from this organization should automatically mean that 22BET is 100% safe – at least so in the UK. You can find their UK license here.
In India 22BET are running their operations on an Indian website address. This is licensed by the Curacao Gaming Control Board which is not nearly as strict of a licensor as the UK Gambling Commission is. There are many great gambling sites that are licensed by Curacao, but most of the ones that are dishonest and treat players poorly are also licensed by this entity.
Being licensed by Curacao means that 22BET could get away with questionable actions on their Indian website, which they couldn’t in the UK as here they would definitely lose their license.
But does this mean that 22BET is being dishonest?
From the time I have spent playing on the website (which isn’t very much I should say), my biggest concern has been lack of information (bonus terms I haven’t been able to find) and a customer support that is utterly useless. Keeping in mind that many have disapproved of 22Bet, talking with the support certainly makes you question their legitimacy.
However, when it comes to withdrawals and gameplay I haven’t personally experienced anything wrong. They ask for verification documents, but so do all legitimately licensed gambling sites. They may limit your betting stakes on sports, but this is also something that all betting operators do if you win too much. Is it fair? Certainly not, but that’s unfortunately how the game is played in the gambling industry.
So what’s the deal about the many bad reviews?
It’s difficult to tell as we rarely get the big picture from these reviews. Having working in the iGaming industry myself – as a support agent – I know that many players breach terms and conditions and then complain about their accounts being closed (as an example). They scream scam even though they are the ones that have clearly not followed the rules of the website. This happens all the time.
It’s definitely plausible that this is the case with the bad reviews of 22BET as well. And the reason for the reviews being many (more so than with other gambling sites) may simply be because the player base is much bigger than the average gambling site.
But there are a few warning signs that may hide the truth
I’ve dug deep and spoken with the customer support on both the UK and Indian version of 22BET. It’s clear that they don’t like to talk about their connection with each other, which is a bit weird since they are using the exact same brand. They claim to be different companies running under the same white label. It’s not unusual for a gambling company to run several different gambling sites, but when they do they do it under different brand names – not the same ones.
In addition to this, the Indian version of 22BET has a logo in its footer of the Kahnwake Gaming Commission. This is weird, because they’re not licensed by this organization which can be seen on this link. It’s like they want to portray that they’re licensed by them to seem more reputable. It doesn’t have to be like this, but it’s weird. I’ve asked the customer support about it, but having waited for 50 minutes for a reply (on live chat) all I got was “it’s our partner”.
When it comes to the welcome bonus, it is said that the wagering requirement is 50x and if nothing else is stated (which it isn’t) one would assume that this is the wagering required regardless of the game played. But when I asked the customer support about it they said that different games contribute differently. They could, however, not guide me to where I could read about this. It’s in the bonus section they said, but it’s clearly not.
I know I haven’t given you a clear answer to whether 22BET is honest or not and unfortunately I can’t as I don’t have insight in the company. From the facts I’ve collected my best advice would, however, be to approach 22BET very cautiously. I do not recommend playing at this site considering I have rated and reviewed so many other great ones here at GamblingBaba that you can use.
Now let’s move on to the experience that I’ve had with 22BET and what you can expect from them in terms of games, bonuses and other things – should you decide to play with them.
Overall Experience | ★★★
I haven’t spent a ton of hours at 22BET. The reason is simply because I prefer some other gambling sites slightly better over this one.
To be perfectly honest, all of the negative reviews have also gotten to me a bit. Not to mention the useless customer service encounters that I’ve had and the weird Kahnawake logo at the footer of their site.
With this being said, I have still made use of my account and so far the overall experience has been pretty alright.
Slots | ★★★★★
This is just mind blowing. 22BET has one of the biggest slot libraries I’ve ever seen and also one of the most diverse ones as they’re partnered with about 100 different game providers. The sheer size of the game selection says it all – you can’t be disappointed.
However, when it comes to slots I’m actually sad to see that some of my favorite providers aren’t supported even though they work with as many as they do. You won’t find any slots from Blueprint, Netent, Play’n GO or Yggdrasil. I’m not sure why. It’s a bit weird since everything else is there.
Live Casino | ★★★★★
When it comes to live casino, most gambling sites work with 1 or 2 platforms – rarely more than 3. Well, 22BET has 20 different ones that provide a beyond world class game selection where anything you can imagine can be played. This does of course include Teen Patti and Andar Bahar, which is offered by Ezugi and Super Spade Games.
It also includes several types of lucky wheels, roulette, blackjack, baccarat, sic bo, keno, as well as various types of poker and action packed game shows that are highly innovative. Not to mention backgammon which you never see offered by casinos. However, at 22BET you can actually play it live against a dealer.
Other Casino Games | ★★★★★
This is yet another thing that is truly unique about 22BET. They have plenty of other games in addition to slots and live casino. They do for instance offer more than a hundred of their own games, which are special ones that you can’t find anywhere else. Just to mention a few, they include Super Mario, Battle Tanks, Domino and Sheep Defender. Very weird games, but highly amusing.
In addition, they do of course also have more normal casino games such as several video pokers and virtual sports.
Betting | ★★★★
Few gambling operators mess up their betting and 22BET is definitely not one of them. They offer a wide selection of odds on anything from cricket to soccer, horse racing and eSports. It may not be the platform that I personally prefer for my betting, but I think most players will be satisfied with it. Many matches are covered from a wide range of tournaments and on cricket you can bet on a couple of different markets such as team to win the toss and how the first ball will play out.
Navigation | ★★★★
This is good. Not amazing, but it’s good. Everything is well categorized and you can sort games by new ones; by most popular ones and by game provider. Mobile users are also able to download an mobile casino app to their devices which is a nice add on even if it isn’t necessary.
The only thing I don’t like is the look of the sports betting platform, but one thing that is really great about it is that you’re actual able to customize the interface to only show those sports you’re interested in yourself. As far as I know there aren’t many gambling sites in India that are offering this feature.
Customer Support | ★
The best thing about the customer support is that it’s available in Hindi and can be reached 24/7 on live chat. I am, however, not satisfied at all about it. Sometimes it’s alright, but more often than not you have to wait forever to get a reply. I’m not just talking about several minutes, but I’ve experience half an hour pass by like nothing.
That’s totally unacceptable. There are so many gambling sites with amazing support agents that no one should have to put up with this. In addition, the agents don’t seem very knowledgeable about their site either or eager to help for that matter. It’s like they don’t care.
Bonuses | ★★★
Bonuses at 22BET are pretty alright. There’s a decent amount and the value can be really good for some of them. Players who like to combine casino and sports betting are definitely those who are going to benefit the most.
At the moment casino promotions include weekly tournaments that benefit high stakes players and daily free spin offersAs the name implies, free spins are simply free spins on a slot machine. You get to spin on a slot for free a certain amount of times and keep all of the winnings that are generated. that are free from wagering. These free spins are fairly easy to get by completing certain missions such as staking a total of ₹6,000 to get 30 free spins. You don’t have to deposit – just wager money which makes it easy.
The weekly casino tournamentsIn casino or slot tournaments you compete against other players to win various prizes. The rules can vary widely from one tournament to another. Some favor high rollers, while others are fair to all players. Those that are fair can be a ton of fun to play. Tournaments can last for minutes, hours, days or weeks. can be great as they come with a prize pool of ₹250,000. To be one of the 30 winners you do, however, have to stake at least ₹500,000 during the week so they’re definitely not for everyone.
Loyalty Rewards | ★★★
The loyalty program at 22BET is very simple, but fairly good. You earn a point for every ₹400 or so that you wager on casino games – double the points on sports. These can be exchanged into free bets and free spins that represent 0.1% wagering cashback on casino and 0.2% wagering cashback on sports. It may not be the best loyalty program that exists, but the value isn’t bad. Points will stack up without thinking about it and eventually give you a nice boost.
Safety & Reliability | ★★
I’ve already covered this a lot, but I just wanted to make a final statement about it. Even though I personally haven’t experienced any serious issues with 22BET (a part from the support) I don’t feel good about giving them a higher rating on safety and reliability than two stars. There are a lot of bad reviews out there and some things do seem a bit weird. I rather be overly cautious when recommending gambling sites as there are so many that Indian players can choose these days.
At 22BET you’ll find games from an absolutely stunning number of game providers. They work with more than 120 companies. This means that you are able to find all types of different games – anything from the most popular ones to many which you’ve never heard of before.
Even though their selection of game providers is incredible they unfortunately do not offer any slots from Blueprint, NetEnt, Play’n GO or Yggdrasil.
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