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Cashing out at casino sites is normally straightforward and not much different from making a deposit.

However, you might encounter a verification process and a closed-loop policy.

This means you must provide the casino with an ID to prove your identity and withdraw using the same method with which you deposited.

Verification Process

All legal online casinos and online gambling sites that operate under a gambling license have an obligation to verify that you are who you claim to be.

In other words, ascertain that the details you signed up with are accurate and that the payment method you used for depositing is yours and nobody else's.

This verification process always happens in connection with a withdrawal request. More often than not, it's triggered on your very first one.

To verify your account, the casino will ask you for certain documents. These normally include:

  • Proof of ID (Passport, Driver's License, National ID).
  • Proof of Address (Utility Bill, Bank Statement, Invoice).

Additional documents that may be requested are a source of funds and proof of your payment method, but these are only requested in more niche cases.

For your withdrawal request to be approved, the requested documents must be uploaded to your player account and verified by the casino's security team.


Whenever the documents are needed, the casino will let you know via your registered e-mail.

To learn more about the verification process, check out our full guide on KYC verification.

Closed Loop Policy

The closed-loop policy is also a process that all legitimately licensed casino sites have as it is a regulatory requirement to prevent fraud, money laundering, and other eco-criminal activities.

This means that money you deposit using a certain payment method must also be sent back using that same method. In other words, you must always request your withdrawal to the method you deposited with.

If you don't do this, the casino will likely cancel deny your withdrawal, and then ask you to withdraw to the proper method.

Here's an example.

Ishan deposits ₹10,000 with his VISA card. He plays for a while at the casino and ends up winning ₹30,000. When he withdraws, he requests his cashout to Neteller.

In this case, the casino will decline his request and ask him to withdraw at least ₹10,000 to his VISA card.

If Ishan has never used Neteller for deposits before, the casino will ask him to withdraw the full amount to this card.

If Ishan has deposited with Neteller in the past, he would be allowed to withdraw some of his winnings to this wallet, but the amount he deposited with his Visa card (₹10,000) must be returned to it.

Now, why wouldn't you be able to withdraw your winnings as you please? How could that possibly be a fraudulent activity?

Let's make the assumption that Ishan has stolen the VISA card and just claimed it to be his own by entering his personal details for it when making a deposit at the casino. Let's also assume the casino does allow him to cash out to Neteller.

In this scenario, Ishan could just keep on depositing with the stolen card and withdraw all money to his Neteller account. For organized criminals who are looking to launder money, this is an everyday thing.

Because of this, casinos cannot allow you to withdraw as you please.

The closed-loop procedure ensures that any deposited money will go back to where it came from.

If the payment methods that were used were stolen or in any other way used by a person without the owner's consent, the money will still go back to the rightful owner.

What if I Can't Withdraw to the Same Method I Deposited With?

There are scenarios when it isn't possible to withdraw to the same method you deposited with. 

For instance, if you deposit with a prepaid AstroPay card, you won't be able to withdraw your winnings back to it as this is not supported.

In such a case, the casino will ask you to withdraw using a different payment method.

However, there will be security checks done from the casino's side to ensure that no fraudulent activity is going on.

The casino will investigate your player account to see if they can find any strange pattern that would indicate fraudulent behavior. They would look at games played, casino bonuses used, and the total amount you've wagered.

A regular player normally isn't aware of strategic playstyles such as the amount of money they would have to wager to qualify for a withdrawal, which games are most efficient to wager on, or when to claim a bonus to get an optimal ROI.

However, a fraudster looking to launder money is well familiar with these tricks. Thus, such patterns can be important clues for the casinos's risk and fraud agents' investigation.

The casino will also run checks on IP addresses and device IDs to see if these have any connection with already confirmed fraud accounts or suspicious accounts in their database.

After this, they will ask you to go through the verification process we mentioned earlier.

In addition to an ID and proof of address, you would have to provide proof of the banking method you are cashing out to (for instance, a screenshot from your Neteller account or a bank statement from your bank).

If they suspect fraud they might ask for proof of deposit as well. If a prepaid card was used, you might have to send them a photo of the prepaid code or receipt of the purchase.

All This Sounds Scary, Should I Be Worried?

Not at all.

Every legitimate casino has a trained Payments and Fraud department that's working around the clock. In most cases, there isn't any issue with either deposits or withdrawals. Thus, you won’t even notice that they exist.

We only give you a full breakdown of the process for the sake of transparency and education. Knowledge is power.

As for the casinos, it is in their best interests to give their players the best experiences possible, including hassle-free and fast casino withdrawals. They are fully aware that these procedures must run smoothly to achieve this.

What Can I Do to Avoid Withdrawal Issues?

Step 1 – Personal details

Make sure you sign up at a casino using correct personal details, such as name, home address and phone number. Never fake any details or provide old ones.

Step 2 – Verify your details

At some point, the casino will ask you to verify your account. When they do, they will ask for documents that support the details you have entered upon registration. Make sure you have these documents ready. You can read more about this here.

Step 3 – Close the loop

Always withdraw to the same method you deposited with. Under some circumstances, it won’t be possible (depending on which method you used). In these cases, withdraw via a method you've previously deposited with or have already verified.

Mattias Fröbrant is a passionate iGaming journalist renowned for his comprehensive reviews of over 300 gambling sites in India. With a remarkable 17-year gambling experience and a background working for industry giants like Betsson Group, Mattias has earned recognition as a leading expert in the Indian online gambling field.

At GamblingBaba, Mattias’s commitment to providing accurate and easily digestible information shines through meticulously researched reviews, guides, and news articles. His strong belief in honesty and transparency ensures that readers receive the most reliable insights on the Indian gambling landscape.

To get in touch with Mattias, connect via Linkedin.

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